Help & Support
We’re here to help with buying, selling, payments, delivery, refunds and your account.
1. Get help in the app (fastest)
Open the SwapZen app and go to Profile → Help & Support to raise a ticket. For a problem with a specific order, open the order and select Report an issue. Raising your request in the app lets us see your order and delivery details, so we can resolve it faster.
2. Email us
You can also reach us any time at support@swapzen.in. Please include your registered phone number or email and, where relevant, the order details. We aim to respond within 48 hours.
3. Common topics
Many questions are answered on these pages:
How SwapZen works — buying, selling, payment protection and delivery.
Refunds & Cancellation — when you can cancel and how refunds are processed.
Delete your account — how to permanently delete your account and data.
Terms & Conditions and Privacy Policy.
4. Grievance redressal
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer for any complaint, data request, or unresolved issue:
Grievance Officer, SwapZen Retail Pvt Ltd
Email: support@swapzen.in
Address: WeWork Rajapushpa Summit, Financial District, Hyderabad, Telangana, India
We acknowledge grievances within 48 hours and resolve them within one month of receipt. If you are not satisfied with the resolution, you may approach the National Consumer Helpline (NCH) at 1800-11-4000 or consumerhelpline.gov.in, or the Data Protection Board of India for data-related grievances.